How To Handle Tenant Complaints in Orange County

As a real estate investor, it is inevitable… you will need to know how to fairly and efficiently handle tenant complaints. Whether the complaints are unfounded or have merit, how you handle them is incredibly important. Learn more about the best practices in our latest post!

People all have different standards of living. As such, you will come across a wide variety of complaints, some about things you may have never thought about. Always put yourself in the tenant’s shoes, and consider their point of view. Try to understand all sides of a situation before taking any action.

Avoiding Complaints In The First Place

As a landlord, keeping your tenants happy will only benefit you in the long term. Happy tenants stay longer, reducing vacancies, and the costs of finding new tenants. By being proactive with maintenance, utilizing extensive tenant screening, and genuinely listening to your tenants, you will be able to keep the peace, avoiding many of the most common complaints.

Things People Often Complain About

Occasionally you might be surprised by the things people complain about. However, a few of the most common things include:

  • Neighbors – In your lease, describe in as much detail what behaviors won’t be tolerated and how complaints between tenants will be handled.
  • Pests – Always ensure the inside and outside of the property are kept clean. Schedule regular service to eliminate pests within the building and immediately respond to any complaints of pests within the home.
  • Maintenance Issues – Always respond to maintenance requests in quick fashion. Maintenance issues that are put off or ignored will only lead to greater problems. Your procedure for handling maintenance issues should be clearly outlined in your lease.
  • Cleanliness – These complaints need to be addressed and resolved right away.
  • Poor Communication – As the landlord, you need to clearly communicate with your tenant in regards to the property. Always provide proper notice of repairs, unscheduled landscaping, or anything else that will impact tenants,

Create A Strong Lease

Having everything in writing will make it easier to handle unreasonable complaints. Be as detailed as possible, so all parties are aware of how complaints will be handled.

Thorough Tenant Screening

By having responsible and honest tenants living in your rental property, you will reduce the likelihood of irrational complaints and disrespectful behavior. Learn about their rental history and speak to past landlords about their experience. You can also look at employment history and speak to past and current employers.

Handling Tenant Complaints

Acknowledge The Complaint

Do you best to genuinely understand where your tenant is coming from. Something that doesn’t seem important to you, may seriously be affecting their quality of living. You might brush off a noise complaint, only to find is keeping them up all night, affecting their job performance.

Get Everything In Writing

Require all complaints be made in writing. Document your responses along with the time, date, and nature of the correspondence. This will protect you in the long term should the problem continue to escalate without a resolution.

Let Everyone Cool Off

Speak kindly and with respect. If you disagree about a complaint, tactfully explain your side. Don’t rush into a response or act defensively. Graciously handle everything that is within the terms of the lease. Sometimes a tenant will realize they overreacted about something after having some time to calm down.

Form A Plan

As a landlord, you will always want to keep the peace, making your tenants feel like they have a wonderful place to call home. This will help you avoid turnover in the long run. Always work diligently to handle complaints tactfully, create compromises, make repairs, and get all sides to the story.

Want to learn more about how to handle tenant complaints about your Orange County rental? Contact us today, we can help! 949-625-4533


Broker/Realtor/Investor/Mentor (41 years experience) Specialties: Buyer's Agent, Listing Agent, Foreclosure, Short-Sale, Property Management, Landlord I'm a Full Time Real Estate Professional, house flipper and mentor to many of my clients. I am here to help you get top dollar for your home or get you the best price for a home that you are going to live in. I have over 40 years of real estate experience for you to draw on and actively list and sell over 20 homes a year. I have sold over 600+ homes in the last ten years alone. I am a very skillful negotiator and will work diligently to help you realize the best possible price when buying or selling your home. With my Exclusive Home Acquisition & Sales System, I can find the Right Home for You! I have access to homes no other Realtor will show you. I can show you how to save an average of $10,000.00 on the purchase price. We will find a home that fits your needs, in a neighborhood that suits your style. If you are selling your home then I can bring all the professionals to you. I always include professional photos in ALL my listings. I have contractors standing by to assist with those upgrades if needed. I can also quickly get you ALL CASH offers for your home if you desire. My marketing surpasses all other agents. It begins with extensive internet advertising to hundreds of websites throughout the world. I do direct mail marketing for you home and also knock on doors in your neighborhood when I am holding an open house. I hold you home open to expose it to as many buyers as possible. My Exclusive program is designed to sell your home for Top Dollar in Any market. I am an experienced flipper here in Orange County and therefore can offer you my over 40 years of real estate experience. The information is available to you at no charge! If you like what you see, please call me and setup Your Free Consultation.

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